Privacy Policy — LuxeFinds.ie

This Privacy Policy explains how LuxeFinds.ie (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website or purchase from us. It is written for customers in Ireland and the European Union (EU).

1) Who we are

· Website: LuxeFinds.ie

· Contact email: info@luxefinds.ie

2) What personal data we collect

Depending on how you use the site, we may collect:

· Identity and contact details: name, email address, phone number, billing/shipping address

· Order and payment details: items purchased, order history, payment status (note: we do not store full card details)

· Account details (if applicable): login details and preferences

· Customer support information: messages you send us and any attachments

· Technical and usage data: IP address, device type, browser, operating system, pages viewed, clicks, time on page, approximate location (city/country)

· Cookies and similar technologies: as described below

3) How we use your data

We use personal data to:

· Process and deliver orders

· Provide customer support and handle returns/refunds

· Send service messages (order confirmations, shipping updates)

· Prevent fraud and protect the security of our site

· Improve the website experience and performance

· Understand how visitors use our website (analytics)

4) Legal bases for processing (GDPR)

We process your personal data under one or more of the following legal bases:

· Contract: to fulfil your order and provide services you request

· Legal obligation: to meet tax, accounting, and consumer law requirements

· Legitimate interests: to secure and improve our website, prevent fraud, and understand site usage

· Consent: for non-essential cookies and certain marketing communications (where applicable)

5) Cookies and tracking technologies

We use cookies and similar technologies to operate the site and understand usage.

· Essential cookies are required for the website to function.

· Analytics and performance cookies help us understand how visitors use the site.

You can control cookies through your browser settings. Where required by law, we will ask for your consent before placing non-essential cookies.

6) Analytics and session recording tools

We use the following tools to help us understand and improve the website:

Google Analytics

Google Analytics helps us measure website traffic and usage (for example: pages visited, time spent, and general location such as city/country).

Microsoft Clarity

Microsoft Clarity helps us understand how users interact with the site through usage analytics and may include features such as session replays and heatmaps.

These tools may process technical identifiers (such as IP address, device identifiers, and cookie IDs). Data may be transferred and processed outside the EU depending on the provider’s infrastructure. Where required, we rely on appropriate safeguards.

7) Marketing communications

If we send marketing emails in the future, we will do so only where permitted by law (for example, with your consent or where a soft opt-in applies). You can opt out at any time using the unsubscribe link or by emailing info@luxefinds.ie.

8) Who we share data with

We may share personal data with trusted service providers only as needed to run the business, such as:

· Payment processors

· Shipping and delivery partners

· Website hosting and eCommerce platform providers

· Analytics providers (including Google Analytics and Microsoft Clarity)

· IT/security providers

We do not sell your personal data.

9) International transfers

Some service providers may process data outside the EU/EEA. Where this happens, we use appropriate safeguards required under GDPR (such as standard contractual clauses) and take steps to protect your data.

10) How long we keep your data

We keep personal data only as long as necessary for the purposes described above, including:

· Order and accounting records (as required by law)

· Customer support history (as needed to resolve issues)

· Analytics data (retained according to provider settings)

11) Your rights (GDPR)

If you are in the EU/EEA, you have rights including:

· Access to your personal data

· Correction of inaccurate data

· Deletion (in certain cases)

· Restriction of processing (in certain cases)

· Data portability (in certain cases)

· Objection to processing based on legitimate interests

· Withdrawal of consent (where processing is based on consent)

To exercise your rights, contact info@luxefinds.ie.

12) Security

We take reasonable steps to protect your personal data using appropriate technical and organisational measures. No method of transmission or storage is 100% secure, but we work to protect your information.

13) Children’s privacy

LuxeFinds.ie is not intended for children under 18, and we do not knowingly collect personal data from children.

14) Changes to this policy

We may update this Privacy Policy from time to time. The version posted on LuxeFinds.ie will apply from the effective date shown on the page.

15) Contact

If you have questions about this Privacy Policy or how we handle your data:

· Email: info@luxefinds.ie

· Website: LuxeFinds.ie